机票客服电话:

国内:400-600-6633

国际:+0086-4006006633

当前位置:首页 > 出行帮助

特殊旅客须知NOTES FOR SPECIAL PASSENGERS

特殊旅客须知:

对于因身份、行为、年龄和身体状况等原因,在旅途中需特殊礼遇或照料并符合一定运输条件的旅客,如重要旅客、轮椅旅客、担架旅客、无成人陪伴儿童、老人、盲人、聋人、孕妇等特殊旅客,您在乘机前需提前咨询航空公司售票处。

无人陪伴儿童:

年龄在5周岁至12周岁的儿童需要单独乘机时,应在购票前向航空公司申请无成人陪伴儿童服务。航空公司对每个航班上无成人陪伴儿童数量有明确限制,华夏航空CRJ900NG型飞机每个航段最多承运2名无人陪伴儿童,空客A320型飞机每个航段最多承运4名无人陪伴儿童,并且在航班起飞前48小时提出申请。为了确保旅行顺利,请务必提前申请,航空公司将为您提供满意的服务。

孕妇旅客:

乘机日当天请带上日常产检证明。(1)怀孕不足32周的孕妇乘机,除医生诊断不适宜乘机者外,按一般旅客接受运输。(2)怀孕超过32周(含)但不足36周的健康孕妇,如有特殊情况需要乘机,请在乘机前72小时内交验由县级(含)以上医疗单位盖章和医生签字的“诊断证明书”一式三份,且注明在XX日前适用乘机有效。“诊断证明书”的内容包括旅客姓名、年龄、怀孕时期、预产期、航程和日期、适应于乘机以及在机上需要提供特殊照料的事项,经本公司同意后方可购票乘机。(3)怀孕36周(含)以上者;预产日期在4周(含)以内者;预产期临近但无法确定准确日期,已知为多胎分娩或预计有分娩并发症者;产后不足7 天者;宫外孕旅客;华夏航空不予承运。孕妇乘机有一定的危险性,为了您的自身安全,如选择乘机,应如实和航空公司说明情况,如因未如实说明情况而出现意外,航空公司将不承担责任。

婴儿:

航空公司对每个航班上婴儿数量有明确限制,华夏航空CRJ900NG型飞机陆地航段最多承运8名婴儿,跨水航段最多承运4名婴儿;空客A320型飞机陆地航段最多承运10名婴儿,​跨水航段最多承运5名婴儿。每排旅客座位只允许安排一位两岁以下婴儿,且必须安排在氧气面罩多出座位数的一边。为了确保旅行顺利,请务必提前向航空公司申请,我们将为您提供满意的服务。 由于新生婴儿抵抗力差,呼吸功能不完善,飞机起飞、降落时因气压变化大容易对其造成伤害,因此航空公司规定新生婴儿出生不足14天,早产婴儿不足90天,不能乘机出行。

老年旅客:

1、对于75岁及以上的旅客,如身体健康,未患疾病,在提出乘机申请时,须填写“老年旅客乘机申请书”,可按照一般旅客运输规定办理(此类旅客运输不受限制)。
2、对于75岁及以上旅客,如,身体虚弱或患有疾病,在提出乘机申请时,应填写“特殊旅客乘机申请书”和县级以上开具的距离乘机日前7天的“诊断证明书”,我公司方可运输(此类旅客运输受限制)。
3、如现场发现年龄超过75岁(含)的旅客,按照以上1、2条办理,若旅客不能按照我公司的承运要求办理相关手续,我公司有最终决定是否予以乘机的权利。
4、旅客应为自己的身体情况负责,若因旅客瞒报、谎报病情导致发生意外情况,旅客自行承担后果,我公司概不负责。

病残旅客

伤病旅客要事先在航空公司提出特殊服务申请。 重病旅客要提供医疗单位出具的适宜乘机的证明,经航空公司同意后方可购票。 传染病患者、精神病患者或健康情况可危及自身或影响其他旅客安全的旅客,航空公司有权拒绝运输,希望您能够配合并予以理解。

残疾旅客:

在紧急撤离时需要他人协助的残疾人,包括使用轮椅的旅客、下肢严重残疾但未安装假肢的残疾人、盲人、携带服务犬乘机的残疾人、智力或精神严重受损不能理解机上工作人员指令的残疾人应当在购票前向航空公司进行申请。航空公司会尽快答复旅客及代理人是否能够满足其乘机需求。 其他类型残疾人我们建议您在购票之前向航空公司咨询,以便我们能够了解您的具体需求,以此为您提供更好的服务。 具备乘机条件的残疾人需要承运人提供相应设备设施或服务时,应在订座时提出,最迟不能晚于航班离站时间前48小时内提出,并应提前2小时在机场办理乘机手续。

具体请参见:《华夏航空残疾人运输保障程序》

Notes for special passengers:

For special passengers requiring special treatment or care and meeting certain transport conditions during the trip due to reasons such as identity, behavior, age and physical condition, e.g., important passengers, wheelchair passengers, stretcher passengers, children without accompanying adult, the elderlies, the blinds, deaf people and pregnant women, please consult the ticket office of the airline before the flight.

Unaccompanied children

Children between the age of 5 and 12 should apply to the airline for unaccompanied children services before purchasing tickets. Airlines have express restrictions on the quantity of unaccompanied children on each flight. China Express’s CRJ900NG aircraft carries 2 unaccompanied children for each flight segment, whose applications are required to be submitted 48h prior to departure. In order to ensure smooth travel, please apply in advance and the airline will provide you with satisfactory service.

Pregnant passengers:

Please bring your daily antenatal inspection certificates with you on the day of flight. (1) If the pregnant woman is less than 32 weeks pregnant, she will be transported as ordinary passenger except being diagnosed inappropriate for boarding. (2) Healthy pregnant woman more than 32 weeks but less than 36 weeks pregnant shall submit the “certificate of diagnosis” in triplicate sealed by a medical unit no lower than county level and signed by a doctor within 72 hours before boarding if boarding is required due to special circumstance, and specify “valid for boarding XX days before”. The contents of the "certificate of diagnosis" shall include passenger name, age, pregnancy period and expected date of confinement, voyage and date, matters for boarding and special care required on board, and shall only board after obtaining the consent of the company. (3) Those who have been pregnant for 36 weeks (including); those whose expected date of confinement is within 4 weeks (including); those whose expected date of confinement is close but impossible to determine the exact date; those known involving multiple gestation or expected to involve obstetric labor complication; those who has delivered baby for less than 7 days; and those with ectopic pregnancy will not be carried by China Express. Pregnant women involve certain risks to take a plane. Therefore, for sake of your safety, please truthfully tell your situation to the airlines. In case of failure to truthfully tell the situation and accident occurs, the airline will not bear any liability.

Infants:

Airlines have express restriction on the quantity of infants on each flight. Each flight segment of CRJ900NG aircraft of China Express may carry at most 4 infants; only 1 infant below 2 years old is allowed to be arranged for each row, and must be arranged by the side with oxygen masks more than seats. In order to ensure smooth travel, please apply to the airline in advance and we will provide you with satisfactory services. Due to infants’ poor resistance ability, incomplete respiratory function, great pressure change at the time of take-off and landing which is easy to cause harm to infants, airlines do not accept the transport of newborn babies less than 14 days and premature babies less than 90 days.

Elderly passengers:

1. If a passenger aged 75 and above is healthy and not ill when raising the application for taking flight, the “Application for Elderly Passenger to Take Flight” must be filled in; in this case, the passenger may be treated according to the transport regulations for general passengers (without restriction for transport).
2. If a passenger aged 75 and above is weak or ill when raising the application for taking flight, the passenger shall only be transported when the “Application for Elderly Passenger to Take Flight” is filled in and the Diagnosis Certificate issued by a hospital above county level no more than 7 days before the flight date is provided (with restriction for transport).
3. Passenger aged 75 and above found on the spot shall be treated in accordance with the above paragraphs 1 and 2; if the passenger fails to handle with the relevant formalities according to the carriage requirements of our company, we reserve the final right to decide on whether to allow the passenger to take the flight.
4. Passengers shall be responsible for their own health. In case of accident caused by concealing or lying in report of health condition of the passenger, the passenger shall assume all consequences, for which our company shall bear no liability.

Sick passengers:

Injured and sick passengers should apply for special service at the airline. Seriously ill passengers are required to provide proof on being suitable for taking flight issued by a medical unit, and obtain the consent of the airline to purchase tickets. The airline company has the right to refuse to transport passengers with infectious diseases, mental illness or whose health conditions may endanger the safety of they themselves or other passengers. Wish your cooperation and understanding.

Disabled passengers:

The disabled people needing assistance in emergency evacuation, including passengers using wheelchairs, disabled people with severe lower limb disability but having not installed artificial limb, the blind, disabled people carrying service dog, and disabled people with severe mental or spiritual damage who cannot understand the instructions of staff on board, shall apply to the airlines before purchasing tickets. The airline will reply as soon as possible on whether the passengers and their agents can meet their boarding requirements. Other types of disabled people are advised to consult the airline before purchasing tickets, so that we can understand your specific needs and provide you with better services. If any disabled person meeting conditions for taking flight needs corresponding equipment or service, he/she shall make the request while reserving seat, which shall not be later than 48h before the departure of the flight, and shall handle the boarding procedures at the airport 2h in advance.

See the Guarantee Procedures of China Express for Transporting the Disabled for details

  • 机票 100%保障交易安全
  • 旅游 一站式出行解决方案
  • 客服 24小时解答您的问题