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网站购票须知WEBSITE BOOKING NOTICE

感谢您使用华夏航空股份有限公司官网,为了能为您提供更好的旅客预订服务,请您在预订之前阅读以下内容:

一、华夏航空官网渠道仅支持每名成人携带1名儿童或者1名婴儿,单个订单中成人数量不得多于3人,暂不支持单独预定儿童客票。如您需要同时携带多名儿童出行,可通过华夏航空呼叫中心咨询详情或通过线下渠道进行购买。

二、以航班实际起飞日期为准,不满2周岁(以有效证件中的出生日期计算)的旅客购票需要购买婴儿票,婴儿票可以享受同一航班成人公布运价全价10%的价格,并且免收取民航发展基金和燃油附加费。婴儿票不提供单独座位。(由于每个航班婴儿人数有限,建议在订购成人票时同时订购婴儿票,如您在官网渠道无法预订成功,请咨询客服电话400-600-6633。)出于小宝宝的安全和健康原因,华夏航空不能承运出生不足14天的婴儿和出生不足90天的早产婴儿。

三、以航班实际起飞日期为准,已满2周岁但未满12周岁(以有效证件中的出生日期计算)的旅客购票可以购买儿童票,儿童票可享受同一航班成人公布运价全价的50%的价格,无须支付民航发展基金。儿童预定客票时,我们会在订单中成人选择的舱位和儿童票专用舱位中自动为您选择一个价格更低的舱位进行匹配。已满2周岁的旅客如果购买婴儿票导致无法正常登机,由旅客自行承担责任。

四、请根据乘机时出示的有效乘机身份证件填写姓名与证件号码,填写完毕后,不可更改。若因信息填写有误或无法出示填写的有效乘机身份证件造成无法登机,需由乘机人或委托购票人承担责任。

五、所有官网展示的机票价格中都未包含民航发展基金、燃油附加费、其它税费(如有收取)。

六、特殊旅客(详情可参阅特殊旅客须知及华夏航空残疾人运输保障流程)订票请详细阅读相关规定或拨打售票中心电话400-600-6633咨询,如您或您的委托购票人未遵守相关规定,华夏航空有权拒绝运输,责任由乘机人或委托购票人承担。

七、您的免费托运行李额按舱位等级不同分别为:头等舱40千克,经济舱20千克。由于机型受限,大件行李建议通过行李托运,请勿将贵重物品放入托运行李,尽量不要携带大量现金上机,并在客舱内注意保管您的贵重物品。如运输过程中发生丢失,由旅客本人负责。

八、 同机中转:旅客在中转地需要机场相关地服协助提前办理登机手续(需要提前与我司地服人员联系:023-67152714),在中转地停35分钟后直接飞往目的地。

九、经停:旅客在中转地不需要下飞机重新办理登机手续,在中转地停35分钟后直接飞往目的地。

十、 如您需要预定联程航班请注意:同机场国内航班衔接时间不得少于2小时(备注:由于目前安检严格,建议同机场国内航班衔接时间不得少于2小时);同机场国内航班衔接国际航班时间不得少于3小时(备注:由于目前安检严格,建议同机场国内航班衔接国际航班时间不得少于4小时);同一城市不同机场航班衔接时间请至少保留5小时以上。

十一、在华夏网站上购票的旅客行程单只能通过邮寄的方式申请和提供。

十二、 特价机票4.5折(含)以下不接受自愿退票(详情可点击退改签规定查看),提交退票申请后,只退相应的税费。

华夏航空国内运输舱位票价和适用条件(有效期至2018年3月24日)

舱位  等级 订座舱位 票价 级别 舱位折扣 退票手续费 变更费(每次)
航班计划离站时间12小时前(含)取消订座 航班计划离站时间12小时内(不含)及12小时后取消订座 航班计划离站时间12小时前(含)取消订座 航班计划离站时间12小时内(不含)及12小时后取消订座
头等舱 F F 300% 5% 10% 5% 10%
D D 具体文件 按照具体文件规定执行
A A 具体文件 按照具体文件规定执行
经济舱 Y Y 100% 10% 20% 5% 10%
T YT 99% 30% 40% 20% 30%
H YH 90%-98%
M YM 85%-89%
G YG 80%-84%
S YS 75%-79%
L YL 70%-74% 40% 50% 30% 40%
Q YQ 65%-69%
E YE 60%-64%
V YV 55%-59%
R YR 50%-54%
O YO 45%-49% 不允许自愿退票 40% 50%
U YU 40%-44% 不允许自愿变更和升舱
Z YZ 35%-39%
X YX 30%-34%
F/Y F/YCH50 儿童票对应舱位50% 适用条件与同一航班成人F/Y舱条件相同
F/Y F/YIN10 婴儿票对应舱位10% 免费变更及退票
Y YCH50 无陪(UM)儿童50% 10% 20% 5% 10%
Y YGM50 军残票全价50% 免费变更及退票
Y YGC50 警残票全价50% 免费变更及退票
中转联程舱位 J YWJ 具体文件 按照具体文件规定执行
W YW 具体文件 按照具体文件规定执行
产品舱 P/K/B/I 具体文件 不允许自愿退票 不允许自愿变更和升舱
经济舱小舱位 H1 H1 87% 35% 45% 25% 35%
M1 M1 82%
G1 G1 77%
S1 S1 72%
L1 L1 67% 45% 55% 35% 45%
Q1 Q1 62%
E1 E1 57%
V1 V1 52%
R1 R1 47%
O1 O1 O1 不允许自愿退票 不允许自愿变更和升舱
本条件从2017年5月20日起执行,华夏航空股份有限公司拥有最终解释权。
舱位  等级 订座舱位 票价 级别 对应折扣舱位 退票手续费 变更费(每次)
航班计划离站时间12小时前(含)取消订座 航班计划离站时间12小时内(不含)及12小时后取消订座 航班计划离站时间12小时前(含)取消订座 航班计划离站时间12小时内(不含)及12小时后取消订座
头等舱 A A Y舱及Y舱以上 10% 20% 5% 10%
A AYT T 99% 30% 40% 20% 30%
A AYH H 90%-98%
A AYM M 85%-89%
A AYG G 80%-84%
A AYS S 75%-79%
A AYL L 70%-74% 40% 50% 30% 40%
A AYQ Q 65%-69%
A AYE E 60%-64%
A AYV V 55%-59%
A AYR R 50%-54%
A AYO O 45%-49% 不允许自愿退票 40% 50%
A AYU U 40%-44% 不允许自愿变更和升舱
本条件从2017年5月20日起执行,华夏航空股份有限公司拥有最终解释权。
2018年新版《华夏航空国内运输舱位票价和适用条件》

一、执行时间: 以旅行日期2018年3月25日(含)起执行

舱位等级 订座舱位 票价级别 舱位折扣 退票手续费 变更费(每次)
航班计划离站时间12小时前(含)取消订座 航班计划离站时间12小时内(不含)及12小时后取消订座 航班计划离站时间12小时前(含)取消订座 航班计划离站时间12小时内(不含)及12小时后取消订座
头等舱 F F 150%-450% 5% 10% 5% 10%
A 具体文件 具体文件 15% 30% 10% 20%
D D 具体文件 按照具体文件规定执行
超级经济舱 B B 100% 10% 20% 5% 10%
I 具体文件 具体文件 15% 30% 10% 20%
经济舱 Y Y 100% 10% 20% 5% 10%
T YT 99% 20% 30% 10% 20%
H YH 90%-94%
M YM 80%-84% 40% 50% 30% 40%
G YG 70-74%
S YS 60%-64%
L YL 50%-54% 不允许自愿退票 不允许自愿变更和升舱
Q YQ 40%-44%
E YE 30%-34%
特价舱 V/P/K YV/YP/YK 具体文件 不允许自愿退票/变更/升舱
产品舱 V/P/K 具体文件 具体文件 按照具体文件规定执行
中转联程舱 J 具体文件 具体文件 按照具体文件规定执行
W 具体文件 具体文件 按照具体文件规定执行
X 具体文件 具体文件 按照具体文件规定执行
团队舱 R 具体文件 具体文件 不允许自愿退票/变更/升舱
往返程舱 O 具体文件 具体文件 30% 50% 20% 40%
自定义舱 Z 具体文件 具体文件 按照具体文件规定
自定义舱 N 具体文件 具体文件 按照具体文件规定
儿童 F/B/Y F/B/YCH 对应舱位50% 适用条件与同一航班成人F/B/Y舱条件相同
无陪儿童 F/Y F/YCH 对应舱位50% 适用条件与同一航班成人F/B/Y舱条件相同
婴儿 F/B/Y F/B/YIN 对应舱位10% 免费变更及退票
军残 F/B/Y F/B/YGM 对应舱位50% 免费变更及退票
警残 F/B/Y F/B/YJC 对应舱位50% 免费变更及退票
经济舱小舱 T1 T1 95%-98% 25% 35% 15% 25%
H1 H1 85%-89%
M1 M1 75%-79% 45% 55% 35% 45%
G1 G1 65%-69%
S1 S1 55%-59%
L1 L1 45%-49% 不允许自愿退票 不允许自愿变更和升舱
Q1 Q1 35%-39%

备注:

1、 变更舱位等级:

    根据取消订座时间收取原客票的舱位对应的变更费和原客票票面价格与变更后适用舱位票价的差额。

2、 客票自愿变更:

    如变更后的订座舱位与原客票订座舱位运价相同,则收取变更费;如变更后的订座舱位与原客票订座舱位相同,运价不相同,则收取变更费及差价;如更改后的订座舱位与原客票上列明的订座舱位不相符,按以下规定办理:

    A.从高票价订座舱位改为低票价订座舱位,按自愿退票办理;

    B.从低票价订座舱位改为高票价订座舱位,根据取消订座时间收取变更费和低票价到高票价舱位之间的价格差额;

    C.舱位更改后的客票如需退票或改期,其费率按更改后的订座舱位使用条件办理,已收取的变更费不退。

3、 代理人操作规定:

    A、不得出具舱位与票价不符电子客票;

    B、不得恶意虚占航班座位;

    C、本公司婴儿票已达上限后不得恶意出具婴儿票;

    D、不得作废客票;

以上情况一经出现则根据华夏航空处罚条例执行处罚。

4、 不正常航班签转规定:

    A、不正常航班改签限免费改签一次且限制航班日期前/后七天内,若超出规定时间范围则按照自愿退改签规定执行;

    B、如不正常航班原因改签确认后,再次退改签则按自愿退改签办理。

5、 往返程舱位(O舱)规定:

    不允许部分自愿退票;其余以同一票号或连续票号显示的连续行程或往返程客票舱位,以对应舱位的退改签规定为准。

6、 执行时间:

    旅行日期2018年3月24日(含)前按照原文件规则执行,旅行日期从2018年3月25日(含)起开始执行此文件规则,请注意以下两点:

    A、2018年3月24日(含)前客票变更为2018年3月25日(含)后客票,再变更或退票按照此文件规则执行 , 2018年3月25日(含)后客票变更为2018年3月24日(含)前客票,再变更或退票按照2018年3月24日(含)前文件执行;且变更后退票,变更费(含改期费及差价)均不退;

    B、同物理舱位等级变更:子舱位变更时,不允许高舱位改低舱位,否则按自愿退票处理;如低票价改高票价,重新计算票价,收取变更费和票价差额,新票价不得低于原票价。

特此通告!

华夏航空股份有限公司

销售部

二〇一八年二月十三日

Thanks for your using the official website of China Express Airlines Company Limited. To provide better reservation service for you, please read the following before reservation.

I. On the official website of China Express Airline, an adult passenger can carry only one child or one infant and an order can contain 3 adult passengers at most. Reservation of ticket for children is impracticable now. If you need to carry more children, please call the contact center of China Express for details or buy tickets through offline channels.

II. From the actual departure date of the flight, passengers within 2 years old (subject to the date of birth on valid documentation) shall buy the infant ticket, which enjoys 10% of the full price for adult passengers in the same flight free of civil aviation development fund and bunker adjustment factor. Independent seat is not provided for infant ticket. (Due to the limited number of infants on a flight, it is suggested to buy infant ticket and adult ticket together. With failed reservation on the official website, please call the service hotline (400-600-6633)). In consideration of the safety and health of babies, the transportation of infants within 14 days after birth and premature infants within 90 days after birth is not provided by China Express.

III. From the actual departure date of the flight, passengers more than 2 years old but within 12 years old (subject to the date of birth on valid documentation) shall buy the children ticket, which enjoys 50% of the full price for adult passengers in the same flight free of civil aviation development fund. For reservation of children ticket, we will select a cabin of lower price from adult cabin and special cabin for children automatically. If passengers more than 2 years old cannot get aboard because they have bought infant ticket, they shall bear the responsibility.

IV. Please fill in the name and ID number according to valid identification cards for boarding. They are immutable after completion. If passenger cannot get aboard because of wrong information or failure in presenting valid identification cards, the passengers or entrusted ticket purchasers thereof shall bear the responsibility.

V. The airfare shown on the official website does not include civil aviation development fund, bunker adjustment factor and other taxes (if charged).

VI. For reservation of special passengers (see details in instructions for special passengers or guarantee procedures of China Express for transporting the disabled), please read related regulations or call the ticket office (400-600-6633). If you or your entrusted ticket purchasers do not follow related regulations, China Express is entitled to refuse transportation and the passengers or entrusted ticket purchasers thereof shall bear the responsibility.

VII. According to different cabins, the baggage of free consignment is as follows: 40 Kg for the first class and 20Kg for the economy class. With the limit of airplane type, large baggage is suggested to be consigned. Do not put valuables in the consigned baggage and try not to take bulk cash in the plane. Please keep your valuables well in the passenger cabin. The passengers shall bear responsibility for loss of valuables during the journey.

VIII. Transfer of the same plane: Passengers shall check in with assistance of the ground service personnel at the transit airport in advance (call ground service personnel (023-67152714) of our company in advance). The plane will fly to the destination directly after 35 minutes at the transit airport.

IX. Stop: Passengers do not need to check in again at the transit airport. The plane will fly to the destination directly after 35 minutes at the transit airport.

X. Notice for reservation of connecting flight: The connecting of domestic flights at the same airport shall not be less than 2 hours (Remark: Because of strict security check, the connecting of domestic flights at the same airport is suggested to be no less than 2 hours). The connecting of domestic flight and international flight at the same airport shall not be less than 3 hours (Remark: Because of strict security check, the connecting of domestic flight and international flight at the same airport is suggested to be no less than 4 hours). Connecting of flights at different airports of the same city shall be reserved more than 5 hours.

XI. ITINERARY/RECEIPT OF E-TICKET FOR AIR TRANSPORT can only be applied and provided for passengers buying tickets on the official website of China Express by post.

Fares and applicable conditions for domestic transport of China Express

Cabin class Reserved cabin Fare class Discount Refund commission charge Change charge (per time)
Cancellation 12h (including) before scheduled departure Cancellation within 12h (excluding) after scheduled departure Cancellation over 12h (including) before scheduled departure Cancellation within 12h (excluding) after scheduled departure
First class F F 300% 5% 10% 5% 10%
D D Specific documents Subject to provisions in specific documents
A A Specific documents Subject to provisions in specific documents
Economy class Y Y 100% 10% 20% 5% 10%
T YT 99% 30% 40% 20% 30%
H YH 90%-98%
M YM 85%-89%
G YG 80%-84%
S YS 75%-79%
L YL 70%-74% 40% 50% 30% 40%
Q YQ 65%-69%
E YE 60%-64%
V YV 55%-59%
R YR 50%-54%
O YO 45%-49% Voluntary refund not allowed 40% 50%
U YU 40%-44% Voluntary change or upgrade not allowed
Z YZ 35%-39%
X YX 30%-34%
F/Y F/YCH50 50% of corresponding class for children fare Same applicable conditions as F/Y cabin for adults of the same flight
F/Y F/YIN10 10% of corresponding class for infant fare Free change and refund
Y YCH50 50% of corresponding class for unaccompanied children fare 10% 20% 5% 10%
Y YGM50 50% of full fare for disabled veterans Free change and refund
Y YGC50 50% of full fare for disabled policemen Free change and refund
Interlink cabin J YWJ Specific documents Subject to provisions in specific documents
W YW Specific documents Subject to provisions in specific documents
Product class P/K/B/I Specific documents Voluntary refund not allowed Voluntary change or upgrade not allowed
Small cabin of economy class H1 H1 87% 35% 45% 25% 35%
M1 M1 82%
G1 G1 77%
S1 S1 72%
L1 L1 67% 45% 55% 35% 45%
Q1 Q1 62%
E1 E1 57%
V1 V1 52%
R1 R1 47%
O1 O1 O1 Voluntary refund not allowed Voluntary change or upgrade not allowed
These conditions shall take into effect as of May 20, 2017. China Express Airlines Co., Ltd. reserves all the right for the final explanation.
Cabin class Reserved cabin Fare class Discount Refund commission charge Change charge (per time)
Cancellation 12h (including) before scheduled departure Cancellation within 12h (excluding) after scheduled departure Cancellation over 12h (including) before scheduled departure Cancellation within 12h (excluding) after scheduled departure
First class A A Y and above 10% 20% 5% 10%
A AYT T 99% 30% 40% 20% 30%
A AYH H 90%-98%
A AYM M 85%-89%
A AYG G 80%-84%
A AYS S 75%-79%
A AYL L 70%-74% 40% 50% 30% 40%
A AYQ Q 65%-69%
A AYE E 60%-64%
A AYV V 55%-59%
A AYR R 50%-54%
A AYO O 45%-49% Voluntary refund not allowed 40% 50%
A AYU U 40%-44% Voluntary change or upgrade not allowed
These conditions shall take into effect as of May 20, 2017. China Express Airlines Co., Ltd. reserves all the right for the final explanation.
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