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投诉与建议
投诉服务说明
  1. 1、 投诉受理的条件:
    • 投诉人与投诉事件有直接的利害关系(当事人委托他人投诉,应当出示书面委托证明)
    • 有明确的被投诉对象;
    • 有具体的投诉事实和理由;
    • 投诉事项发生之日起两年内。
  2. 2、 不予受理的投诉:
    • 无具体的投诉事实;
    • 匿名或者无确切的联系方式;
    • 拒绝提供相关投诉受理记录的信息;
    • 纠纷双方曾达成协议并已执行,无新的投诉理由的;
    • 不符合国家法律、法规有关规定的。
  3. 3、 投诉人应当提供的信息:
    • 投诉人的姓名(名称)、性别、联系人及联系方式;
    • 投诉的具体内容(包括时间、地点、经过等);
    • 被投诉单位名称和当事人姓名或工牌号码;
    • 投诉请求;
    • 相关证据(材料)的提供。

在接收到您的意见或建议后,我们会在3-7工作日内与您进行沟通,请注意查收电话、邮箱等信息。

我们也欢迎您通过华夏航空客服电话(4006006633-9)、顾客投诉邮箱(service@Chinaexpressair.com)反馈您的意见和建议。

Complaint service description
  1. 1.  Conditions for acceptance of complaints:
    • The complainant has a direct interest in the case of complaint (if the party entrusts other people to make a complaint, it shall produce a written certificate of authorization)
    • There is specific object of complaint;
    • There is specific complaint fact and reason;
    • The complained matter shall take place within two years.
  2. 2.  Complaints not to be accepted:
    • There is no specific complaint fact;
    • Anonymous or no exact contact information;
    • Refusing to provide information about the complaint acceptance records;
    • The dispute parties have reached and performed an agreement and have no new complaint reason;
    • Not conforming to the relevant provisions of the national laws and regulations.
  3. 3.  Information to be provided by the complainant:
    • Name, gender, contact person and contact information of the complainant;
    • The specific content of the complaint (including time, place, and details, etc.);
    • The name of the complaint’s employer and the name or the number of work card of the party concerned;
    • Complaint request;
    • Provision of relevant evidences (documents)

After receiving your comments or suggestions, we will communicate with you within 3-7 working days. Please check the phone, email and other information.

We also welcome your comments and suggestions through the customer service call (4006006633-9) and customer complaint email (service@Chinaexpressair.com) of China Express.

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