投诉服务说明

 

1、 投诉受理的条件：

投诉人与投诉事件有直接的利害关系（当事人委托他人投诉，应当出示书面委托证明）

有明确的被投诉对象；

有具体的投诉事实和理由；

投诉事项发生之日起6个月内。

 

2、 不予受理的投诉：

无具体的投诉事实；

匿名或者无确切的联系方式；

拒绝提供相关投诉受理记录的信息；

纠纷双方曾达成协议并已执行，无新的投诉理由的；

不符合国家法律、法规有关规定的。

 

3、 投诉人应当提供的信息：

投诉人的姓名（名称）、性别、联系人及联系方式；

投诉的具体内容（包括时间、地点、经过等）；

被投诉单位名称和当事人姓名或工牌号码；

投诉请求；

相关证据（材料）的提供。

 

       在接收到您的意见或建议后，我们会在3工作日内与您进行沟通，请注意查收电话、邮箱等信息。我们也欢迎您通过华夏航空客服电话（95332-9）、顾客投诉邮（service@Chinaexpressair.com)反馈您的意见和建议。

 

Complaint service description

1.  Conditions for acceptance of complaints:

The complainant has a direct interest in the case of complaint (if the party entrusts other people to make a complaint, it shall produce a written certificate of authorization)

There is specific object of complaint;

There is specific complaint fact and reason;

The complained matter shall take place within two years.

 

2.  Complaints not to be accepted:

There is no specific complaint fact;

Anonymous or no exact contact information;

Refusing to provide information about the complaint acceptance records;

The dispute parties have reached and performed an agreement and have no new complaint reason;

Not conforming to the relevant provisions of the national laws and regulations.

 

3.  Information to be provided by the complainant:

Name, gender, contact person and contact information of the complainant;

The specific content of the complaint (including time, place, and details, etc.);

The name of the complaint’s employer and the name or the number of work card of the party concerned;

Complaint request;

Provision of relevant evidences (documents)

 

     After receiving your comments or suggestions, we will communicate with you within 3 working days. Please check the phone, email and other information.We also welcome your comments and suggestions through the customer service call (95332-9) and customer complaint email (service@Chinaexpressair.com) of China Express.